Service management platform
Close the context gap.
Red Squirrel is Radiant’s own customer engagement and service management platform. It connects the contact centre with back-office systems, so agents, supervisors and managers work from the same picture.
- Genesys Cloud CX
- KeyAI built in
- SLA tracking
01 / Capabilities
One platform for every case
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Unified service visibility
Track tickets, SLAs and engineer workloads across customers and products. Incidents, changes and projects sit in one place.
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Smart automation and AI insights
Built-in KeyAI routes tasks, sends reminders and handles approvals. Smart triggers and predictive insights cut manual work.
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Governance and compliance
Time-stamped logs and user accountability make every action traceable. Response and resolution SLAs are measured and enforced.
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Performance analytics
Dashboards show team performance, SLA breaches and CSAT trends, so you can balance workloads and lift utilisation.
Outcomes
What you gain
- Less manual effort and fewer errors
- Faster issue resolution
- Clear visibility for managers and teams
- Consistent service quality and SLA compliance
Why Radiant
Made by Radiant
Designed, built and supported by the team that implements it.
Connected by default
Works with Genesys Cloud CX and KeyAI out of the box.
Ongoing support
Continuous maintenance and optimisation after go-live.
Ready to transform your business?
Tell us about your customers and your goals. We’ll show you what AI, cloud and better integration can do for both.
Since 1997 · Genesys, Google and 8x8 partner · Kuala Lumpur