Artificial intelligence
AI that works with your people.
Large language models and natural language processing automate conversations, support agents in real time and personalise every interaction, powered by KeyAI.
- LLM
- NLP
- Sentiment
01 / Capabilities
What our AI does
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Omnichannel orchestration
Manage WhatsApp, web, social and voice interactions on one platform.
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Conversational AI
Understand intent, emotion and context with NLP and sentiment analysis.
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Predictive routing
Send each customer to the best agent or automation, based on data.
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Agent co-pilot
Real-time suggestions, summaries and knowledge to speed up resolution.
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Workflow automation
Automate repetitive back-office and service tasks with AI-triggered actions.
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Insight engine
Turn interaction data into insights for continuous optimisation.
Outcomes
What you gain
- Lower average handling time
- Higher CSAT and NPS
- Scalable service without extra headcount
- Lower operating costs
Why Radiant
Expertise
AI solutions backed by long CX industry experience.
Client-focused
Designed around your processes and goals.
End-to-end support
From first consultation through implementation.
Ready to transform your business?
Tell us about your customers and your goals. We’ll show you what AI, cloud and better integration can do for both.
Since 1997 · Genesys, Google and 8x8 partner · Kuala Lumpur