AI-powered solutions
Intelligent automation and data-driven insight that make your business more efficient and your customers more engaged.
New
Bewith to take 85% stake in Radiant
Empowering digital transformation
Empowering digital transformation
through innovation.
AI, cloud contact centres and omnichannel engagement that help Malaysian organisations serve customers better. Trusted since 1997.
Trusted by banks, insurers, utilities and payment providers across Malaysia.
Organisations we’ve worked with
- Pacific & Orient Insurance
- Air Selangor
- BonusLink
- CTOS
- SME Bank
- Touch 'n Go
- AFFIN Bank
- Deloitte Consulting
- AEON Digital
- Brother International
- Generali Insurance
- Etiqa
- Sarawak Energy
- Kementerian Perdagangan Dalam Negeri
- RHB Bank
- Alliance Bank
- RYT Bank
- Public Bank
- Ministry of Defence
- EPF
- PERKESO
- LRT
- MRT
- DoubleTree
- Grand Hyatt
01 / What we do
Transforming the future through smart innovation
We combine telecommunications and AI expertise with strategies tailored to each client, so every conversation, system and team works together.
Seamless connectivity
Reliable, high-performance telecommunications that keep your business connected, secure and ready to scale.
Omnichannel engagement
Connect with customers on every channel, from voice and chat to email and social, with one consistent experience.
- Voice
- Webchat
- SMS
- Social
02 / About Radiant
Innovating telecoms and AI for a digital future
For almost three decades we have helped businesses use technology to serve customers better: from unified communications with Alcatel-Lucent in 1997 to customer experience with Genesys, digital transformation with Google and agentic AI today.
- Genesys
- Alcatel-Lucent
- Vonage
- 8x8
- The year our journey began
- 1997
- Calls a day handled by the Air Selangor contact centre we built
- 6,000
- Higher telesales efficiency at AFFIN Bank
- 50%
- Fewer abandoned calls at AFFIN Bank
- 40%
03 / KeyAI
Agentic AI that engages, anticipates, empowers and evolves
KeyAI connects automation, analytics and people across your organisation. Bots resolve routine requests on any channel, a co-pilot supports every agent, and every interaction makes the next one better.
- Up to 60% of repetitive work automated
- Integrates with Genesys Cloud CX, CRM and data platforms
- SOC 2-ready and ISO/IEC 27001-aligned
04 / Our core services
Discover how we can help your business thrive
Advanced telecoms and AI solutions, delivered and supported end to end by one team.
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Artificial intelligence
AI that improves customer experience and operational efficiency.
Learn more about Artificial intelligence -
Cloud contact centre
Scalable cloud contact centres that reach customers anytime, anywhere.
Learn more about Cloud contact centre -
Customer engagement
Personalised, omnichannel experiences that build lasting relationships.
Learn more about Customer engagement -
Network services
Reliable, secure connectivity that grows with your business.
Learn more about Network services -
Integration and application
Custom integrations and applications that streamline operations.
Learn more about Integration and application -
Reporting and analytics
Real-time dashboards and insights for data-driven decisions.
Learn more about Reporting and analytics
Red SquirrelService management that links the contact centre to the back office.
Google ApigeeAPIMG, powered by Google Apigee: design, secure, publish and monitor APIs at scale.
GenesysThe enterprise cloud contact centre platform, implemented and supported by an accredited partner.
CPaaSAdd SMS, WhatsApp, voice, video and email to your systems through APIs.
05 / Client success
Results our clients can measure
From the first contact centres to cloud and AI, we’ve grown alongside the organisations we serve.
2017 · Banking
AFFIN Bank
Integrating Genesys with CLEARView CRM transformed customer engagement and outbound sales.
- higher telesales efficiency
- 50%
- fewer abandoned calls
- 40%
2013 · Loyalty
BonusLink
Genesys eServices integration transformed email handling. Voice engagement followed in 2020 for more personal interactions.
- more efficient email handling
- 70%
2012 · Utilities
Air Selangor (SYABAS)
Round-the-clock engagement for water consumers, with custom dashboards and quality monitoring tools.
- seats
- 60
- calls handled a day
- 6000
06 / News and insights
Stay informed
-
Announcement
Strategic majority investment to accelerate AI-energised customer experience innovation
Bewith, Inc. will acquire an 85% stake in Radiant Communication, bringing KeyAI to Japan and growing BPO-led CX across ASEAN.
Read more -
Compliance
Cloud service transparency and compliance statement
How we keep cloud service customers informed about data location, jurisdiction, changes and compliance evidence.
Read more -
Insight
Top 5 emerging communication technologies
From 5G and beyond, the technologies changing how businesses and customers communicate.
Read on our previous site
Ready to transform your business?
Tell us about your customers and your goals. We’ll show you what AI, cloud and better integration can do for both.
Since 1997 · Genesys, Google and 8x8 partner · Kuala Lumpur