Accredited Genesys partner
Genesys Cloud CX, delivered by Radiant.
We are an accredited Genesys business partner. Since 2011 we have used Genesys to take Malaysian banks, insurers, utilities and payment providers from call centres to omnichannel, cloud and AI-powered contact centres.
- Genesys Cloud CX
- Omnichannel
- AI and automation
01 / Capabilities
What Genesys Cloud CX brings
One cloud platform for every conversation, every agent and every channel.
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AI automation and virtual agents
AI agents serve customers around the clock on voice, web, social and WhatsApp, grounded in approved knowledge.
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Omnichannel routing
Voice, email, web chat, SMS, WhatsApp and social messaging in one flow, with context kept at every handover.
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Customer journey management
Real-time customer context routes each contact to the right person, AI agent or flow, and automates back-office work.
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Agent workspace and copilots
An AI-powered workspace with copilots, knowledge and real-time performance insight for coaching.
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Analytics and workforce planning
Monitor human and AI conversations, forecast volume and capacity, and track KPIs on custom dashboards.
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Open platform
Connects to CRMs such as Salesforce and ServiceNow, and to hundreds of systems through AppFoundry and open APIs.
Outcomes
What you gain
- Remote and hybrid teams supported from day one
- Smaller IT footprint than on-premises systems
- Customers keep their context across every channel
- Real-time insight for supervisors and managers
Why Radiant
Accredited partner
Direct access to Genesys technical expertise, with a Radiant team to design, implement and support your platform.
Proven in Malaysia
We have delivered Genesys solutions for Pacific & Orient, AFFIN Bank, SME Bank, BonusLink, Generali and Etiqa.
Better with KeyAI and Red Squirrel
Our own platforms integrate with Genesys Cloud CX for AI co-pilots, bots and back-office case management.
Ready to transform your business?
Tell us about your customers and your goals. We’ll show you what AI, cloud and better integration can do for both.
Since 1997 · Genesys, Google and 8x8 partner · Kuala Lumpur