Research and development
A strong R&D focus keeps us advancing software and hardware integration, with the flexibility to adapt to complex client environments.
About us
Technology partners since 1997.
Radiant Communication Sdn. Bhd. is a Malaysian pioneer in omnichannel customer experience, artificial intelligence, software development and system integration. We help businesses transform, optimise and thrive in the digital era.
01 / Partners
Backed by global technology leaders
We have been an accredited business partner of Alcatel-Lucent and Genesys for many years, which gives our clients direct access to their technical expertise. We also partner with Google, Vonage and 8x8.
- GenesysAccredited partner
- Alcatel-LucentAccredited partner
- GoogleDigital transformation
- VonageCPaaS
- 8x8CPaaS
- Majority investor, 2026
02 / Milestones
From unified communications to agentic AI
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1997
Unified communications
Our journey began in unified communications with Alcatel-Lucent.
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2021
Customer experience
A strategic partnership with Genesys took us into customer experience.
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2022
Digital transformation
We entered digital transformation with Google.
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2024
CPaaS
We added Communications Platform as a Service with Vonage and 8x8.
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2026
Agentic AI
Bewith, Inc. agreed to take an 85% stake to take KeyAI to Japan and across ASEAN.
03 / Purpose
Why we do what we do
Our mission
- Build integrated environments that improve customer engagement.
- Encourage collaboration across platforms and teams.
- Get the most out of every technology we deploy.
- Drive meaningful transformation for our clients.
Our vision
- Be the preferred technology partner for CX and digital transformation.
- Keep advancing in AI, data-driven insight and integrated communications.
- Lead the industry in innovation and service quality.
04 / Core values
What guides our work
A culture built on responsiveness, accountability and innovation, with collaboration at its heart.
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Innovation
We keep exploring new technology to add value for our clients.
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Accountability
We own the challenge and deliver on our promises.
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Transparency
We build trust through open communication and ethical practice.
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Collaboration
We work side by side with clients and with each other.
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Excellence
We aim for high quality in every project.
05 / Why Radiant
Our unique edge
Corporate social responsibility
We develop future-ready tech professionals through hands-on internships in AI and cloud computing.
Information security
Our information security management policy is aligned with ISO/IEC 27001 and covers security, cybersecurity and personal data protection.
Read the policy06 / Compliance
Information security management policy
Applies to Radiant Communication Sdn Bhd and Reverb Digital Technologies Sdn Bhd, and to our staff, suppliers, third-party contractors and business partners. We review it every year, or sooner when things change.
Cloud service transparency statementWe reduce information security risks through timely mitigation and continual improvement. We are committed to:
- 01Satisfying clients with efficient, secure services.
- 02Developing our people through training and programmes.
- 03Complying with international and national regulations, and protecting third-party information.
- 04Business continuity through a robust programme.
- 05Informing interested parties of our security policies and objectives.
- 06High service availability and up-to-date systems.
Ready to transform your business?
Tell us about your customers and your goals. We’ll show you what AI, cloud and better integration can do for both.
Since 1997 · Genesys, Google and 8x8 partner · Kuala Lumpur