Solutions
Everything your customer experience runs on.
Our own platforms, partner technology and the services that connect them. Start with one, or let us design the full journey from first contact to resolution.
01 / Platforms
Products that do the heavy lifting
KeyAI and Red Squirrel are built by Radiant. Genesys Cloud CX, Google Apigee and 8x8 CPaaS bring world-class partner technology to your stack.
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Agentic AI platform
KeyAI
Agentic AI that connects automation, analytics and people across your organisation.
- Engage
- Anticipate
- Empower
- Evolve
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Service management platform
Red Squirrel
Service management that links the contact centre to the back office.
- Genesys Cloud CX
- KeyAI built in
- SLA tracking
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APIMG · powered by Google Apigee
Google Apigee
APIMG, powered by Google Apigee: design, secure, publish and monitor APIs at scale.
- OAuth 2.0
- TLS 1.3
- Hybrid cloud
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Accredited Genesys partner
Genesys
The enterprise cloud contact centre platform, implemented and supported by an accredited partner.
- Genesys Cloud CX
- Omnichannel
- AI and automation
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Communications Platform as a Service
CPaaS
Add SMS, WhatsApp, voice, video and email to your systems through APIs.
- SMS
- Viber
- Voice
- Video
02 / Services
Expertise from design to support
One team to plan, build, integrate and run the technology behind great customer experience.
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Artificial intelligence
AI that improves customer experience and operational efficiency.
Learn more about Artificial intelligence -
Cloud contact centre
Scalable cloud contact centres that reach customers anytime, anywhere.
Learn more about Cloud contact centre -
Customer engagement
Personalised, omnichannel experiences that build lasting relationships.
Learn more about Customer engagement -
Network services
Reliable, secure connectivity that grows with your business.
Learn more about Network services -
Integration and application
Custom integrations and applications that streamline operations.
Learn more about Integration and application -
Reporting and analytics
Real-time dashboards and insights for data-driven decisions.
Learn more about Reporting and analytics
Ready to transform your business?
Tell us about your customers and your goals. We’ll show you what AI, cloud and better integration can do for both.
Since 1997 · Genesys, Google and 8x8 partner · Kuala Lumpur