Cloud contact centre
A contact centre without limits.
Move your contact centre to the cloud with Genesys Cloud CX. Serve customers on voice, chat, email and social, add AI automation, and scale up or down as demand changes.
- Genesys Cloud CX
- Omnichannel
- Remote-ready
01 / Capabilities
What you get
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Omnichannel support
Voice, chat, email and social media in one agent workspace.
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AI-powered automation
Bots and co-pilots from KeyAI reduce effort for customers and agents.
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Intelligent call routing
Skills-based and predictive routing gets each contact to the right person.
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Real-time analytics
Live dashboards for queues, service levels and agent performance.
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Secure and compliance-ready
Enterprise-grade security with CRM integrations built in.
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Cost-effective
A cloud model that reduces infrastructure and operational complexity.
Outcomes
What you gain
- Remote and hybrid teams supported from day one
- Smaller IT footprint
- Faster rollout of new channels
- Pay for the capacity you need
Why Radiant
Cloud expertise
We have deployed and managed cloud contact centres since 2018.
Customer-centric
Solutions tailored to how your customers and teams work.
End-to-end support
From implementation to ongoing management.
Ready to transform your business?
Tell us about your customers and your goals. We’ll show you what AI, cloud and better integration can do for both.
Since 1997 · Genesys, Google and 8x8 partner · Kuala Lumpur